IT Technical Support and Managed Services in the Mat-Su Valley of Alaska
Do you need more personal support than you get now?
Pure Innovations provides both the support and software to make you a success!
We Are Proactive
Our entire business model is based on finding and predicting problems before you have a chance to encounter issues. We can't be 100%, but we strive for that very goal.
We Provide Consulting
We are more than just an IT Support company. We will come and meet with you regularly and discuss any needs you might have. We know that not every business can have their own IT department, we seek to fulfil that need.
We Provide Support
If it does happen that you need support, we will provide it with a smile. Our plans have a variety of options, from no support hours included to all support hours included.
So Many Choices
Which Features Do You Need?
FLAT-RATE IT SUPPORT
One Bill - No Worry About Calling
PHONE SYSTEMS
Programming - Menus - Support
BUSINESS CONTINUITY
Backups - Disaster Recovery
CLOUD COMPUTING
Email - Office 365 - Google Workspace
NETWORK SECURITY
DNS Filtering - Firewalls - Anti-Ransomware
IT CONSULTING
Advice - Plain and Simple
IT GURU
It's like having your own IT guru on staff!
TRAINING
All plans include periodic IN PERSON training!
COMPLIANCE
HIPAA - PCI - OSHA - And more...
And So Much More!
Questions about our services?
We'll give you a call.
I agree to terms & conditions provided by the company. By providing my phone number, I agree to receive text messages from the business.
Managed Services Plans
Bronze
Tools with pay-as-you-go support
Local Mat Valley Support
24x7x365 Monitoring
24x7x365 Security Alerts
Microsoft Updates
3rd Party Updates
Anti-Virus
Online Security
Online Security Training
Support App
Asset Management
Backups
Document backups for workstations
Full backups for servers
Support Calls
All electronic (email) support cases included
Block of hours for remote phone support.
Client rates on additional support tickets, calls, and on-site support
With...
Quarterly in person trainings for your staff
Quarterly vCIO Sessions
Rough Price Estimate
$150 + $60 per employee
Exact price based on site visit and proposal.
Bronze
Silver
Compliance with included support
Everything in Bronze plus...
Compliance (HIPAA/PCI)
Improved Anti-virus
Anti-Phishing App
Dark Web Monitoring
Support Calls
Block of included hours of phone and on-site support
Backups
Fully workstation backups
With...
Monthly in-person trainings for your staff
Monthly vCIO or vCompliance Sessions
Rough Price Estimate
$250 + $80 per employee
Exact price based on site visit and proposal.
Silver
Gold
More support, security, and tools
Everything in Silver plus...
Additional security tools
Expanded incident response
Penetration Testing
Support Calls
All business hours phone support included
Block of business hours on-site support included
Backups
Expanded backup capacities
Emergency spare available if needed
Rough Price Estimate
$250 + $110 per employee
Exact price based on site visit and proposal.
Gold
For those just starting out...
Green
Basic plan for super small businesses just starting up.
Includes anti-virus and updates.
All support is additional.
Rough Price Estimate
$50 + $20 per employee
Exact price based on site visit and proposal.
Green
Request the Full Feature List
I agree to terms & conditions provided by the company. By providing my phone number, I agree to receive text messages from the business.
White glove treatment for those who want it...
Platinum
White-glove plan with additional services and all support included!
Rough Price Estimate
$250 + $200 per employee
Exact price based on site visit and proposal.
Platinum
Ready to get started? Schedule A Visit for a Quote
Pro and Con
Green
Basic anti-virus and updates. Everything else is extra.
Intended For
Small businesses that are just starting out and have only a few employees.
Pros
inexpensive
Provides essential anti-virus and updates
Allows us to troubleshoot remotely.
Cons
Most support is billed extra. This can get costly if a lot of support tickets are put in.
Doesn't include server backups.
Does not meet any compliance needs.
Is not a managed service and therefore does not include the functions thereof, such as vendor management and firewall management. These would be additional hourly charges.
Bronze
Full managed service toolset with mostly pay as you go support.
Intended For
Businesses with backup and security needs who won't need much support.
Pros
Most inexpensive managed service.
Provides baseline protections
Includes document backups.
Cons
Can get costly if a lot of support tickets are put in on a regular basis.
Block of support hours is not good for on-site support.
Doesn't include backups of large files (images, videos, etc.)
Silver
Full managed services with a more complete suite of security and verification tools as well as included block hours of support
Intended For
Businesses with compliance needs (HIPAA, PCI, Government).
Pros
Includes everything needed for the security side of compliance.
Includes full backups.
Cons
More expensive
Does not include the advanced attack detection that might be necessary for specialized industries.
Gold
Full managed services with predictable billing and drastically improved security as well as improved block hours of support included.
Intended For
Businesses that need exceptional backups and security or who expect to call support a lot.
Pros
Includes unlimited phone support and a block of on-site support
Drastically improved security tools to track and remediate attacks.
Backup program includes immediate online substitute system and disaster recovery options that don't exist in lower plans.
Cons
Expensive
Platinum
True white-glove service with all included.
Intended For
Businesses who want an all included plan.
Pros
Everything is included
Makes budgeting easy since monthly rates don't change.
Cons
Expensive
Pure Innovations, LLC, is an IT Support and Managed Services Provider in Wasilla, AK. Formed in 2023, Pure Innovations specializes in compliance and the personal touch.
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